24-hour cancellation window
Please cancel or reschedule your appointment at least 24 hours before the scheduled start time. This gives us a fair opportunity to make the appointment available to another client.
Late cancellations and missed appointments
A cancellation made less than 24 hours before the appointment is considered a late cancellation. If you cannot attend, please contact us as soon as possible. Any late-cancellation, no-show, package-credit or refund terms that apply to a booking will be communicated as part of the booking or purchase terms. We will not add an undisclosed cancellation charge after the fact.
If Luma Life needs to cancel
If we need to cancel or move your appointment, we will contact you as soon as reasonably possible and offer a suitable alternative. Where an affected session has already been paid for and cannot be rescheduled, any applicable refund or credit will be handled with you directly.
Late arrival
If you arrive late, we may need to shorten the session so that later appointments are not delayed. We will always try to accommodate you where the schedule allows.
How to cancel or reschedule
You can contact Luma Life by WhatsApp or phone on 078 140 1712, or by email at hello@lumalife.co.za.